this will automatically download the previous version for you. Once done restarting please visit this link The following steps should help get the old installation cleared, and get Zoom reinstalled and working for you.Ĭould you please run the CleanZoom application in the attachments, and then restart your computer when it's finished? Roll back and re-install instructions for Windowsįirst uninstall the current Zoom version (Windows)

Work Around 2 - Roll back to Previous Zoom Version 5.12.9 (Downgrading to 5.12.9 fixes the issue) Select ‘Video’ > Advanced > Uncheck ‘Optimize quality of the video | send with de-noise On your Zoom App, Go to > Settings ( By clicking on the Upper right hand corner 'gear icon') Work Around 1 - Disabling video de-noise in the advanced video settings can avoid the issue. While waiting for a fix, we have these work arounds that can resolve the issue for the time being: The issue is expected to be fixed on the 5.13.5 version which will be released next Monday, January 16th. Our Engineers have reproduced the issue and found the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. We would like to apologize for the inconvenience.

I understand you are experiencing video issues after updating to the latest Zoom Version 5.13. Thank you for contacting Zoom Support, my name is Chris and I'll be working on this ticket with you.

Current zoom version windows